Shipping
Our objective is for you to receive our products in a timely manner at the least possible cost. You will NOT pay outrageous shipping charges with Coastmans.
TIMEFRAME:
Coastmans will make every effort to have your order shipped within 24 hours. For trees which we make here in-house, there is most often a lead time of 2-4 days required for 15 trees or less, and up to a week on a large order (>15 trees). In the event of a delay, we will contact you via email to inform you of the expected delay period and obtain your authorization.
SHIPPING METHODS:
Note that the shipping cost is determined by the total order cost and not by weight. With the wide variety of products we offer, and the way we combine the packaging to minimize the shipping cost, there is no feasible way to price the shipping by order weight. This system works excellent and for our products most often within a dollar of the actual shipping costs. Cost differences over $5 in the customer's favor will be promptly refunded.
USA ORDERS:
All orders ship via USPS Ground Advantage or Priority, whichever costs less.
ALL INTERNATIONAL ORDERS
Note orders under 4 lbs will ship First Class International. Greater than 4 lbs will ship Priority International.
Shipping Rates
Domestic USA
USPS First Class, Parcel Select, or Priority will be selected, whichever costs the least. Shipping cost is determined by the total order cost:
$0.00 to $25.00 - $5.95
$25.00 to $50.00 - $8.00
$50.00 to $75.00 - $10.00
$75.00 to $100.00 - $12.00
$100.00 to $125.00 - $14.00
$125.00 to $150.00 - $16.00
$150.00 to $175.00 - $20.00
$175.00 to $200.00 - $22.00
$200.00 to $400.00 - $24.00
$400.00 and up - $30.00
Canada
USPS First Class International or Priority International will be selected, whichever costs the least. Shipping cost is determined by the total order cost.
$0.00 to $50.00 - $26.00
$50.00 to $100.00 - $30.00
$100.00 to $150.00 - $36.00
$150.00 to $250.00 - $42.00
$250.00 to $400.00 - $48.00
$400.00 and up - $55.00
All Other Countries
USPS First Class International or Priority International will be selected, whichever costs the least. Shipping cost is determined by the total order cost.
$0.00 to $50.00 - $30.00
$50.00 to $100.00 - $40.00
$100.00 to $250.00 - $80.00
$250.00 and up - $100.00
When placing a very large order, or for custom trees taller than 24 inches, please contact us to obtain a production time estimate as well as shipping costs.
We mostly ship using USPS but may also ship FedEx and UPS per customer request.
Returns
We will be happy to return any product for a refund of the purchase price as long as the product is eligible for refunds per this policy.
Unopened tree kits and boxed trees may be returned up to 30 days from the date of purchase for a full refund of the product purchase price. To be eligible for a refund, these objects must be from the account that originally purchased them. Trees that have build-up from kits or trees that have been installed on a layout are not eligible. I always want to hear about problems; email me at coastmans@gmail.com.
Please note that Shipping Fees are non-refundable.
To initiate the return process, please send an email to coastmans@gmail.com indicating the sales order number, date of purchase, and items you would like to return. After verifying your sales order, we will send a confirmation return email and send the refund to your credit card or PayPal account.
If in doubt, send me an email. Roger, coastmans@gmail.com
